jaye9's Privacy Policy

jaye9 only collects information necessary for operating the platform. We take the utmost care when collecting your information.

1.1 Information You Provide Directly

Information you provide yourself during account registration and use:

• Full name and date of birth (for age verification — users under 21 cannot open an account)
• Email address and mobile number
• Preferred username and password (stored in encrypted form)
• Documents required for identity verification (national ID card, passport, or equivalent)
• Financial transaction details — such as bKash, Nagad, Rocket, or Upay account information (for transaction verification only)

1.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identifier information
• Browser type, operating system, and language preference
• Login time, session duration, and navigation patterns on the platform
• Gaming activity logs and transaction history
• Information obtained from cookies and similar tracking technologies

1.3 Information Received from Third Parties

On occasion, for identity verification or fraud prevention purposes, we may verify information through trusted third-party service providers. Your core information is never sold to any third party through this process.

jaye9 uses your information only for the following legitimate purposes. Your information is never used for any unauthorized purpose.

2.1 Service Delivery & Account Management

• Creating, verifying, and keeping your account secure
• Ensuring age verification (for users aged 21 and above)
• Processing financial transactions including deposits and withdrawals
• Providing technical support and customer service
• Managing bonuses and promotional offers

2.2 Security & Compliance

• Preventing fraud, money laundering, and other illegal activity
• Detecting multiple accounts or misuse
• Implementing responsible gaming policies
• Complying with applicable laws and regulations

2.3 Service Improvement

• Improving platform performance and user experience
• Analyzing and resolving technical issues
• Customizing content according to your preferences
• Analyzing data to develop the gaming portfolio and features

2.4 Communications

• Sending important account-related notifications
• Sharing relevant promotional information and offers (with your consent)
• Notifying you of changes to terms and conditions

jaye9 does not sell your personal information to third parties. However, information may be shared in a limited manner in specific circumstances:

3.1 Service Providers

Trusted third parties that assist in operating our platform — such as payment processors (bKash, Nagad, Rocket, Upay), identity verification services, and cybersecurity providers — will only receive the information necessary to deliver their services. All such parties operate under strict confidentiality agreements.

3.2 Legal Obligations

If disclosure of information is required under a court order, government directive, or applicable law, jaye9 will fulfill that obligation. In such cases, we will only disclose the information legally required.

3.3 Fraud Prevention

If serious fraud or illegal activity is suspected, relevant information may be shared with the appropriate authorities.

jaye9 uses industry-leading technology to protect your information.

4.1 Technical Security

• SSL/TLS Encryption: Every connection and data exchange on the platform is encrypted
• Data Encryption: Stored information, especially passwords and financial data, is secured with strong encryption
• Firewall & Intrusion Detection: Round-the-clock monitoring to prevent unauthorized access
• Two-Factor Authentication: Option to add an extra layer of security to your account

4.2 Organizational Security

• Only authorized staff have access to your information
• Regular security audits and vulnerability assessments are conducted
• Staff operate under strict confidentiality policies
• A rapid-response plan is in place for data breach incidents

4.3 Fair Play Assurance

Collected data is used to monitor gaming outcomes at jaye9, ensuring a fair and unbiased playing environment for every player.

jaye9 uses cookies and similar technologies to ensure the platform works correctly and to improve your experience.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure core platform functionality
• Functional Cookies: Store your language preference, theme settings, and other personalizations
• Analytics Cookies: Collect information about how the platform is used, helping us improve our service
• Security Cookies: Used to detect fraud and unauthorized access

5.2 Cookie Controls

You can manage cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work correctly.

jaye9 retains your information only for as long as necessary.

• Active account data: for the entire duration the account remains active
• After account closure: for a defined period as required by legal and regulatory obligations
• Transaction records: for the period determined by financial regulations
• Security logs: for the period required for threat analysis and prevention

Once the retention period ends, data is securely and permanently deleted or anonymized.

As a user of the jaye9 platform, you have the following rights:

7.1 Right to Access

You can find out what information we hold about you and how it is being used.

7.2 Right to Rectification

If any of your personal information is incorrect, you can request a correction.

7.3 Right to Erasure

In certain circumstances, you may request that your information be deleted; however, if legal or contractual obligations exist, it may not be possible to delete all information.

7.4 Right to Object to Processing

You can object to the use of your information for marketing purposes and request that such use be stopped.

7.5 Right to Data Portability

You can request the information you have provided in a structured, machine-readable format.

jaye9 strictly prohibits the use of the platform by anyone under the age of 21 (minors). We do not knowingly collect any information from minors.

If we become aware that a minor has created an account by concealing their age, that account will be closed immediately and the collected information will be deleted. jaye9 is committed to responsible gaming.

jaye9 analyzes players' gaming patterns to ensure responsible gaming. This analysis is used solely to identify risky behavior and provide support to players.

To learn more about responsible gaming, visit our Responsible Gaming page. There you will find detailed information about setting deposit limits, self-exclusion, and other tools.

jaye9 reserves the right to update this privacy policy from time to time. If significant changes are made to the policy, we will notify you via your registered email or through a notice on the platform.

Continued use of the platform after any changes indicates that you have accepted the updated policy. We therefore recommend reviewing this page regularly.

If you have any questions, comments, or complaints about this privacy policy, please contact jaye9's support team. Our support team is available 24/7 to assist you in both Bengali and English.

• Live Chat: Contact us directly 24/7 through the live chat on our platform
• Email: [email protected]

After receiving your complaint or data-related request, jaye9 will resolve it within a reasonable time.